Responsible Gaming at cg222 — Tools, Limits & Support

Protection Tools

Your Responsible Gaming Toolkit

cg222 provides six core responsible gaming tools. Every tool is available on request by contacting support at [email protected] — 24 hours a day, 7 days a week.

Our Promise

cg222's Commitment to Responsible Gaming

At cg222, gambling is designed to be entertainment — not a financial strategy, and not a solution to personal or financial problems. We recognise that for the vast majority of our players in Bangladesh, betting on cricket, spinning slots, or trying crash games like Aviator is a fun, recreational activity enjoyed responsibly alongside everyday life. We also recognise that for a small number of people, gambling can become problematic, and our job is to provide the tools and information that make it easy to seek help before a problem escalates.

cg222 takes several proactive steps to promote responsible gaming. These include verifying the age of every new player during the KYC process, monitoring account activity for signs of problem gambling, providing access to self-management tools, training our support team to recognise and respond sensitively to players who may be experiencing difficulties, and ensuring that no promotional communication is ever sent to a player who has self-excluded.

Responsible gaming is not just a legal obligation for cg222 — it is a core part of how we operate. We believe that a player who feels safe and in control will always have a better experience than one who is chasing losses or gambling beyond their means. That is the standard we hold ourselves to, and it is reflected in every feature of our platform.

Deposit Limits

Setting and Managing Deposit Limits

A deposit limit lets you set a maximum amount that can be credited to your cg222 account within a given time period. This is one of the most effective tools for keeping gambling within a budget you are comfortable with.

• You may request a daily, weekly, or monthly deposit limit by contacting cg222 support at [email protected] at any time.
• Deposit limit reductions take effect within 24 hours of your request being confirmed by the support team.
• Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period before the increase takes effect, giving you time to reconsider.
• While a deposit limit is active, any attempted deposit above your limit will be automatically declined by the platform — no partial deposits are processed.

Take a Break

Time-Out: Short Breaks From Gambling

A time-out temporarily suspends your cg222 account for a short period. During a time-out, you cannot log in, deposit, or place bets. Your existing balance is preserved and will be available when the time-out period ends.

• Time-out options are available for 24 hours, 7 days, or 30 days. Contact support to activate.
• Time-outs take effect within one hour of your request being confirmed and cannot be reversed during the active period.
• During a time-out, cg222 will not send any promotional or bonus communications to your registered contact details.

Long-Term Break

Self-Exclusion: When You Need a Longer Break

Self-exclusion is a stronger measure than a time-out. It is designed for players who feel that gambling is having a negative impact on their life and who want to stop for an extended period or permanently. When you self-exclude from cg222, your account is suspended, all promotional communications are stopped, and you will not be able to open a new account under your details during the exclusion period.

Self-exclusion periods available at cg222 are: 3 months, 6 months, 1 year, 5 years, or permanent. Requests are processed within 24 hours of submission. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and specify your preferred duration.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually. The following warning signs may indicate that gambling has moved beyond entertainment and is causing harm. If you recognise any of these in yourself or someone close to you, please reach out to cg222 support or a professional counselling service.

• ⚠️Spending more money on gambling than you can afford to lose, or borrowing money to gamble.
• ⚠️Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• ⚠️Neglecting work, family, or other responsibilities because of time or money spent on gambling.
• ⚠️Feeling anxious, irritable, or restless when not gambling, or gambling to escape stress or difficult emotions.
• ⚠️Lying to family members or others about how much time or money you spend gambling.
• ⚠️Repeatedly failing to stick to self-imposed limits, or feeling unable to stop gambling even when you want to.

Get Help

How to Request a Responsible Gaming Tool

Requesting any responsible gaming tool at cg222 is straightforward. Follow these steps to activate a deposit limit, time-out, or self-exclusion on your account.

1. 1Send an email to [email protected] from the email address or mobile number registered with your cg222 account.
2. 2In the subject line, write the tool you are requesting — for example: "Deposit Limit Request", "Time-Out Request", or "Self-Exclusion Request".
3. 3In the message body, state your preferred limit amount (for deposit limits) or duration (for time-outs and self-exclusion). Include your registered username if possible.
4. 4cg222 support will confirm your request and activate the tool within 24 hours. Deposit limit reductions and time-outs are typically activated within 1 hour during peak support hours.

Age Protection

Underage Gambling Prevention — 21+ Only

cg222 strictly prohibits access to its platform by anyone under the age of 21. Every new account registration triggers a KYC identity verification process during which age is confirmed. Players who cannot provide satisfactory proof of age will have their accounts suspended immediately and any funds held pending review.

If you are a parent or guardian and you believe a minor in your household has registered a cg222 account, please contact us immediately at [email protected] with the subject "Underage Account Report". We will investigate and close the account within 24 hours, and any deposits made will be returned to the payment source used.

Play Responsibly

Tips for Keeping Gambling Fun and Under Control

The following practical tips can help you maintain a healthy relationship with gambling and ensure it stays an enjoyable pastime rather than a source of stress or financial pressure.

• Set a strict budget before you start playing and treat it as your entertainment spend for the session — once it is gone, stop. Never chase losses by depositing more.
• Only gamble with money you can genuinely afford to lose. Do not use funds set aside for rent, food, utility bills, or family expenses.
• Take regular breaks during your session. Set a time reminder on your phone so you are aware of how long you have been playing.
• Do not gamble when you are feeling stressed, upset, tired, or under the influence of alcohol. Emotional states can affect decision-making and lead to impulsive bets.
• Think of gambling as entertainment, not a way to earn money. All casino games and betting markets have a built-in house edge — the platform is not a reliable income source.

Get Support

Contact cg222 Support for Responsible Gaming Help

If you are concerned about your own gambling behaviour, or about someone close to you, the cg222 support team is here to help. Our team is trained to handle responsible gaming conversations with sensitivity and without judgment. All communications are treated with complete confidentiality.

To speak with a support agent about responsible gaming, simply email [email protected] at any time. Support is available 24 hours a day, 7 days a week including Eid, public holidays, and Bangladesh Standard Time (BST, UTC+6) evenings and weekends. You do not need to give a reason for your request — we will listen and act on whatever level of support you need.